Privacy Policy
At Consolidated Insurance Brokers Limited, we recognize that protecting your personal information is fundamental to maintaining your trust. We are committed to safeguarding your privacy and ensuring that your personal data is collected, processed, stored and shared responsibly, securely and in compliance with the Data Protection Act, 2019 (Kenya) and other applicable laws.
1. Who We Are
Consolidated Insurance Brokers Limited is an independent insurance brokerage firm established in 1977 and licensed by the Insurance Regulatory Authority (IRA) to provide professional insurance advisory, risk management and brokerage services.
Registered Office: 2nd Floor, Solar House, Opposite Co-operative House, P.O. Box 41564 – 00100, Nairobi CBD, Kenya. Call: +254 710 334 166 | +254 (20) 222 5191. Email: info@cibkenya.com
2. Information We Collect
We may collect personal and business information including:
- Personal Information — Full name, National ID or Passport number, date of birth, postal and physical address, email, telephone number, occupation, KRA PIN
- Business Information — Company name, registration details, directors' information, financial and employee information, asset registers
- Insurance Information — Existing policies, claims history, vehicle information, property details, medical information (where applicable), beneficiary information
- Technical Information — IP address, browser type, device information, operating system, website usage statistics, cookies, location data (where permitted)
3. How We Use Your Information
- Provide insurance quotations and arrange insurance policies
- Administer insurance contracts and process claims
- Verify identity and comply with regulatory obligations
- Communicate with clients and improve customer service
- Conduct risk assessments and manage payments
- Respond to enquiries and prevent fraud
- Improve our website
4. Legal Basis for Processing
We process personal data based on your consent, performance of contractual obligations, compliance with legal obligations, legitimate business interests and protection of vital interests.
5. Sharing Your Information
Your information may be shared with insurance companies, reinsurers, medical service providers, loss adjusters, assessors, surveyors, lawyers, regulators, auditors, government authorities where legally required and technology service providers. We never sell your personal information.
6. Confidentiality
Confidentiality is one of our core values. All employees, consultants and service providers handling client information are bound by strict confidentiality obligations.
7. Data Security
We implement appropriate administrative, technical and physical safeguards against unauthorized access, loss, theft, misuse, alteration or destruction, including secure servers, password protection, encryption where appropriate and restricted staff access.
8. Data Retention
We retain personal information only for as long as necessary to fulfil contractual obligations, meet legal and regulatory requirements, resolve disputes and maintain business records. Thereafter, information is securely destroyed or anonymized.
9. Cookies
Our website may use cookies to improve functionality, understand visitor behaviour, enhance user experience, remember preferences and generate analytics. You may disable cookies through your browser settings; certain features may not function properly as a result.
10. Your Rights
Under the Data Protection Act, you have the right to access your personal information, request correction of inaccurate information, request deletion where legally permissible, object to certain processing activities, withdraw consent, request restriction of processing and lodge a complaint with the Office of the Data Protection Commissioner.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content and encourage users to review external privacy policies before providing personal information.
12. Children's Privacy
Our services are not intended for children without parental or guardian involvement. Where insurance services involve minors, information will only be processed with appropriate consent.
13. Changes to this Policy
We reserve the right to amend this Privacy Policy from time to time. Updated versions will be published on this website together with the effective date.
Contact Us
For any questions regarding this Privacy Policy, contact us at 2nd Floor, Solar House, Opposite Co-operative House, P.O. Box 41564 – 00100, Nairobi CBD, Kenya. Call: +254 710 334 166 | +254 (20) 222 5191. Email: info@cibkenya.com