Frequently Asked Questions
Answers to common questions about working with an independent insurance broker.
An insurance broker represents your interests, not those of the insurance company. We compare products from multiple insurers, negotiate competitive premiums, explain policy terms and assist with claims throughout the policy period.
No. In most cases, our professional services are compensated through brokerage arrangements with insurers, meaning you benefit from expert advice and support without paying additional fees.
Our advisors conduct a comprehensive assessment of your needs, assets and risk exposure before recommending the most suitable insurance solution.
Yes. As independent brokers, we can arrange different classes of insurance with different insurers if this provides better value or more appropriate coverage.
Claims should be reported immediately after an incident occurs. Prompt notification helps avoid delays and allows us to begin assisting you right away.
Absolutely. We can review your existing insurance portfolio, identify any gaps or overlaps in coverage and recommend improvements where necessary.
We recommend reviewing your insurance programme at least once every year or whenever significant changes occur, such as acquiring new assets or expanding your business.
Requirements vary depending on the type of insurance but may include identification documents, KRA PIN, vehicle logbook, property valuation, asset schedules, medical census, existing insurance policy and financial information. Our advisors will guide you through the process.
Yes. Claims advocacy is one of our core services. We assist clients throughout the claims process until settlement.
Because we have been providing independent, professional insurance advisory services since 1977, supported by technical expertise, strong insurer relationships and an unwavering commitment to client satisfaction.